About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client Fontis Residences Hotel Limited, we are looking for a competent, skilled, and experienced Food & Beverage Manager to work in Kampala.
Vacancies:1
Reporting to: General Manager/Hotel Manager.
Job purpose:
The Food & Beverage Manager plays a critical leadership role in ensuring the successful operation and strategic direction of all food and beverage outlets. This position is responsible for overseeing daily operations, driving revenue and profitability, and maintaining exceptional se rvice standards across the restaurant, bar, and event spaces. The Manager ensures that all activities align with company policies, health and safety regulations, and guest expectations. By leading, developing, and motivating the team, managing resources efficiently, and continuously improving service delivery, the F&B Manager contributes to creating outstanding guest experiences, enhancing brand reputation, and achieving business success.
KEY RESPONSIBILITIES
Leadership & Management team
- Lead and manage the F&B team, including Assistant Manager, Supervisors, and service staff, ensuring high performance and accountability.
- Provide direction, coaching, and mentorship to develop leadership capabilities within the team.
- Ensure all team members adhere to company policies, procedures, and grooming standards.
- Foster a positive work environment that promotes teamwork, professionalism, and service excellence.
Operational Management
- Oversee daily operations of the restaurant, bar, and conference/event halls to ensure smooth and efficient service.
- Ensure proper staffing levels and resource allocation across all outlets.
- Establish and maintain SOPs to achieve consistent service standards
- Coordinate with kitchen and other departments to ensure seamless operations.
- Monitor opening and closing procedures across all outlets
Customer Service Excellence
- Ensure delivery of exceptional, 5-star guest service across all F&B outlets.
- Handle and resolve escalated guest complaints professionally and promptly.
- Engage with guests to gather feedback and enhance satisfaction.
- Monitor service quality, food presentation, and overall guest experience.
- Implement improvements based on guest feedback and service evaluations.
Financial Management
- Prepare and manage budgets, forecasts, and financial plans for the F&B department.
- Monitor revenue, costs, and profitability, ensuring targets are achieved.
- Control food, beverage, and labor costs without compromising quality.
- Analyze financial reports and implement corrective actions as needed.
- Drive revenue through promotions, upselling, and innovative offerings.
Events & Banqueting Management
- Oversee planning and execution of conferences, banquets, and special events.
- Coordinate with Sales and Events teams to deliver customized F&B solutions.
- Ensure all events are executed to a high standard from setup to completion.
- Maximize revenue opportunities through effective event planning and upselling
Staff Training & Development
- Develop and implement training programs to enhance team skills and service standards.
- Support onboarding and continuous development of all F&B staff.
- Conduct regular meetings to review performance and set improvement goals.
- Identify high-potential employees and support career development.
Performance Monitoring
- Monitor departmental and individual performance against set targets and standards.
- Conduct performance evaluations and provide constructive feedback.
- Address performance issues and implement corrective actions.
Health, Safety, and Compliance
- Ensure compliance with food safety, hygiene, and health & safety regulations.
- Conduct regular inspections of all F&B areas.
- Ensure cleanliness and safety standards are consistently maintained.
- Address and resolve any safety risks or compliance issues promptly.
Communication & Coordination
- Maintain effective communication with management, kitchen, and other departments.
- Ensure teams are informed of menu updates, promotions, and operational changes.
- Conduct regular departmental meetings to align goals and performance.
- Foster collaboration across all hotel departments.
Administrative Duties
- Oversee staff scheduling to ensure optimal coverage and efficiency.
- Manage inventory, procurement, and supplier relationships.
- Monitor stock levels and minimize waste.
- Prepare reports on financial performance, operations, and team productivity.
- Support senior management with strategic planning and reporting.
REQUIRED QUALIFICATIONS
- Bachelor’s degree or diploma in Hospitality Management or a related field.
- Minimum 5–8 years of experience in food and beverage operations, with at least 2–3 years in a managerial role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven experience in financial management, budgeting, and cost control.
- Strong understanding of food safety, hygiene, and service standards.
- Ability to manage multiple outlets and functions simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays
DESIRABLE SKILLS AND PERSONAL ATTRIBUTES.
- Experience in a 4-star or 5-star hotel environment.
- Strong organizational and problem-solving abilities.
- Knowledge of POS systems and inventory management tools.
- Experience in event and banqueting operations.
- Beverage, wine, or bar management knowledge.
- Strategic thinking with a focus on continuous improvement.
- Strong leadership presence and decision-making ability.
- High attention to detail and commitment to excellence.
- Ability to remain calm and effective under pressure.
- Guest-focused with a passion for service excellence.
- Proactive, innovative, and results-driven mindset.
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-FONTIS RESIDENCES-FBM-FOOD AND BEVERAGE MANAGER”
Application link: https://jobs.qsourcing.com/jobs/Careers/735362000015904421/QSSU-FONTIS-RESIDENCES-FBM-FOOD-AND-BEVERAGE-MANAGER?source=CareerSite
Note
The deadline for applications is not later than 08:00 am Wednesday 22nd, 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.