QSSK- CUSTOMER SERVICE REPRESENTATIVE (NON- VOICE)

by | Aug 6, 2026

  • Full Time
  • Nairobi

JOB TITLE: CUSTOMER CARE REPRESENTATIVE

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Customer Care Representative to work in Nairobi, Kenya.

Job Purpose

To provide exceptional customer support on non-voice channels through WhatsApp, delivering prompt assistance, accurate data updates, and maintaining a positive brand image, contributing to company growth.

Key Responsibilities

  1. Customer Engagement
  • Engage with customers through WhatsApp and other non-voice platforms.
  • Respond to inquiries, complaints, and requests promptly and professionally.
  • Maintain a calm and positive chat tone, even during challenging interactions.
  1. Data Management & Accuracy
  • Update and maintain accurate customer data across multiple platforms.
  • Ensure strong attention to detail and accuracy in data entry.
  1. Issue Resolution & Escalation
  • Monitor chats and escalate critical issues when necessary.
  • Collaborate with internal teams to resolve customer issues and meet service standards.
  1. Brand & Communication Standards
  • Ensure brand tone and voice consistency in all written communication.
  • Stay updated with trends in social media, customer care, and digital communication.
  1. Continuous Improvement
  • Suggest improvements to enhance channel performance and response efficiency.
  • Manage tasks efficiently within set timelines to deliver prompt support.
  1. Other Duties
  • Perform any additional duties assigned by management.

Qualification and Experience

Education

  • Diploma in Customer Service, or a related field.

Experience

  • Previous experience in a customer support role.
  • Previous experience in customer support or social media engagement.
  • Experience with WhatsApp Business and related tools is preferred.

Technical Skills

  • Proficiency in WhatsApp Business and related tools.
  • Fast typing skills and ability to handle multiple chats simultaneously.
  • Strong attention to detail and accuracy in data entry.

Core Competencies

  • Excellent written communication with strong grammar and spelling.
  • Ability to resolve complaints with professionalism and empathy.
  • Flexibility and adaptability to new tools, processes, and customer needs.
  • Strong organizational and time management skills.
  • Ability to work under pressure and meet deadlines.
  • Team player with a collaborative mindset.

 

Interested and qualified applicants should submit their applications through the link below:

https://jobs.qsourcing.com/jobs/Careers/735362000019714426/QSSK-CUSTOMER-SERVICE-REPRESENTATIVE-NON-VOICE?source=CareerSite

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

 

To apply for this job please visit jobs.qsourcing.com.