KEY ACCOUNTS EXECUTIVE

Position: Key Accounts Executive

Location: Q-Sourcing Tanzania Limited Dar es salaam
Department: IPPMS /MANPOWER
Reports To: Client Relation Manager

Role Summary: The Key Accounts Executive is responsible for managing and growing client relationships while ensuring exceptional service delivery across all assigned accounts. The role acts as the primary liaison between the client and internal departments, ensuring contractual obligations, service level agreements (SLAs), and operational requirements are consistently met.

Key Responsibilities:

• Develop and maintain strong relationships with clients, understanding their needs and business objectives.
• Serve as the main point of contact for key clients, ensuring effective communication and support.
• Prepare project monthly project reports covering people, productivity, quality, innovations, EHS, invoicing, issues log, incidents log and other prescribed parameters and share with the client by 5th day of the following month.
• Ensure standard operating procedures for all services offered (where applicable) and process flows to enable timely execution of activities.
• Prepare and submit payroll free of errors at least 2 days to the payroll date.
• Timely resolution of project issues, escalating where necessary for 100% closure.
• Create and implement account strategies to maximize client satisfaction and retention.
• Identify opportunities for upselling and cross-selling additional services to enhance client value.
• Collaborate with internal teams to ensure the timely and effective delivery of services, including recruitment, manpower solutions, mobility, and relocation.
• Monitor service quality and client satisfaction, addressing any concerns promptly.
• Analyse client data and feedback to assess account performance and identify areas for improvement.
• Prepare regular reports on account activities, performance metrics, and client feedback for management review.
• Work closely with the recruitment, operations, and business development teams to ensure alignment on client needs and service delivery.
• Participate in client meetings and presentations, effectively communicating our services and solutions.
• Ensure proper on boarding of ALL projects staff, ensure contractual Service level agreement terms & obligations are duly acknowledged, and adhered to, and that all staff have job descriptions.
• Ensuring client and employee satisfaction by conducting frequent surveys and providing timely solutions.
• Handle all HR, welfare & Administration requirements for all staff.

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, Industrial Relations, Public Administration, or a related field from a recognized institution.
• Minimum of 2–3 years’ experience in Human Resources
• Strong understanding of HR functions including recruitment, onboarding, payroll coordination.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Ability to manage multiple client accounts, prioritize competing deadlines, and work independently.
• Good understanding of Tanzanian Labour Laws and HR best practices.

 Core Competencies

• Client Relationship Management: Builds strong client relationships and ensures customer satisfaction.
• Communication Skills: Communicates clearly and professionally with clients and internal teams.
• Service Delivery Management: Ensures quality service delivery and meets client expectations.
• Problem Solving: Identifies issues and provides timely solutions.
• Integrity & Confidentiality: Handles client and employee information with professionalism and discretion.

ADDED ADVANTAGE

• Good understanding of Tanzanian Labour laws and HR best practices.

How to apply:

All candidates who meet the criteria outlined as above are encouraged to send their CVs/Resumes to: recruitmenttanzania@qsourcing.com or link below not later than 10^th August 2026.

https://jobs.qsourcing.com/jobs/Careers/735362000019717315/Key-Accounts-Executive?source=CareerSite

This position is open to Locals only.

For any further clarifications call 0748 519 013.

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION