QSSG-CB/HRO-COMPENSATION AND BENEFITS / HR OPERATIONS LEAD
About This Job:
Q-Sourcing Servtec Group (QSSG) is a leading human capital management firm headquartered in Mauritius and operating across East Africa. Known for its innovative staffing solutions, HR management, training, and outsourcing services, QSSG is ISO 9001:2015 certified and serves Uganda, Kenya, Rwanda, Tanzania, and South Sudan.
With a strong commitment to growth, QSSG has a vision to expand its impact across the African continent, establishing itself as the partner of choice in human capital solutions. We are looking for a competent and innovative Compensation & Benefits / HR Operations Lead to join our team
Job Title: Compensation & Benefits / HR Operations Lead
Department: Human Resources
Reports To: Group Human Resources Business Partner
Location: East Africa where Q-Sourcing operates
Role Summary
The Compensation & Benefits / HR Operations Lead is responsible for strengthening reward and HR operational delivery through accurate employee data, dependable payroll coordination, workforce planning support, effective HR systems and decision-ready workforce reporting. This role enables HR Business Partners to manage employees and client-facing workforce requirements with reliable information, tools and operational support.
KEY RESPONSIBILITIES
Compensation & Benefits Management
- Develop, maintain and administer compensation structures, allowances and employee benefit programmes in line with approved policy and business requirements.
- Coordinate salary review and reward planning processes, including data preparation, validation, analysis and implementation support.
- Conduct or coordinate market benchmarking and provide evidence-based reward insights to support internal equity and external competitiveness.
- Maintain accurate reward data and documentation and ensure approved compensation changes are implemented correctly.
Payroll Governance & Employee Data Integrity
- Coordinate payroll inputs, validations, reconciliations and approvals to support accurate and timely payroll for employees, including staff deployed at client sites.
- Maintain strong controls over employee master data and payroll-impacting changes, with clear audit trails and appropriate approvals.
- Investigate payroll discrepancies and coordinate timely resolution with HR, Finance, operational teams and service providers.
- Prepare payroll and headcount reports for management and client-facing requirements.
HR Operations & Service Delivery
- Oversee consistent employee lifecycle administration, including onboarding, employee changes, transfers and exits.
- Establish service standards, process controls and operating procedures that improve accuracy, turnaround time and employee experience.
- Monitor HR operational queries and ensure timely resolution or escalation.
- Support compliance reviews and audits by maintaining complete, current and accessible HR records.
HR Systems, Reporting & Analytics
- Enable HR Business Partners with system tools and accurate employee information required for employee management.
- Maintain data quality standards across HR systems and coordinate periodic data checks and corrections.
- Develop recurring dashboards and reports covering headcount, payroll, billing inputs and workforce trends.
- Provide data insights that support workforce and client decision-making.
Workforce Planning, Budgeting & Client Support
- Support HR Business Partners in workforce planning and budgeting through accurate headcount, cost and employee data.
- Coordinate client reporting requirements relating to headcount, payroll and billing.
- Partner with HR Business Partners and operational teams to anticipate workforce changes and assess payroll and cost implications.
- Identify risks, variances and data gaps early and recommend corrective action.
Controls, Compliance & Continuous Improvement
- Ensure compensation, benefits, payroll and HR operations are delivered in accordance with approved policies, statutory requirements and internal controls.
- Document key processes, control points, approval of authorities and records-retention requirements.
- Use operational metrics and root-cause analysis to reduce errors, rework and processing delays.
- Lead improvement initiatives that standardize and simplify HR operations across the Group.
Stakeholder Partnership & Team Leadership
- Build effective working relationships with HR Business Partners, Finance, ICT, country teams, site operations and external service providers.
- Provide clear guidance on processes, timelines, data requirements and control expectations.
- Lead and develop the HR operations team through clear objectives, coaching and accountability.
- Communicate complex reward, payroll and workforce information clearly to decisionmakers.
Required Experience and Qualifications
Qualification:
- Bachelor’s degree in Human Resource Management or Business Administration or Finance or a related field.
- Professional HR, Reward, Payroll, Compensation & Benefits, or related certification is an added advantage.
Experience:
- At least 5 years’ experience in handling payrolls, compensation and benefits in a fast-paced environment
- Progressive experience in compensation and benefits, payroll, HR operations, HR systems or workforce analytics.
- Practical experience supporting payroll governance, employee data management and workforce reporting.
- Experience partnering with HR Business Partners and supporting multi-site or client-deployed workforces is preferred.
- Experience improving processes and controls in a complex or multi-entity organization is an advantage.
Skills & Competencies
- Strong analytical capability and advanced proficiency in Excel and HR information systems.
- High attention to detail, data integrity and confidentiality.
- Sound understanding of compensation, benefits, payroll controls and employee lifecycle processes.
- Ability to translate workforce data into concise, actionable insight.
- Strong planning, stakeholder engagement and communication skills.
- Process improvement mindset, personal accountability and the ability to manage competing priorities.
- Capability in leading teams to get business results.
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSG-CB/HRO-COMPENSATION & BENEFITS / HR OPERATIONS LEAD”
Application link: https://jobs.qsourcing.com/jobs/Careers/735362000020890001/QSSG-CB-HRO-COMPENSATION-BENEFITS-HR-OPERATIONS-LEAD?source=CareerSite
Note:
If you have applied for a similar QSSG role in a previous cycle, please reapply. Every submission is reviewed afresh against the current mandate.
The deadline for applications is not later than EAT 8:00 am Thursday 17th September 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.