JOB TITLE: MARKET MERCHANT ACTIVATORS (3 MONTHS)
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for competent Market Merchant Activators to work in Kenya.
Job Purpose
The Market Merchant Activator will be responsible for onboarding, activating, and recruiting new merchants onto the client’s digital merchant ecosystem. This is a short-term (3-month), performance-driven field engagement role.
Key Responsibilities
- Merchant Acquisition & Onboarding
- Identify, recruit, and onboard new MSME merchants onto the digital payment’s ecosystem within assigned catchment areas.
- Drive rapid onboarding of existing customers who are not yet active on the platform.
- Ensure all onboarding documentation (KYC, merchant forms) is accurately completed and submitted in line with client requirements.
- Merchant Activation & Usage Growth
- Activate onboarded merchants to ensure first transaction within defined timelines.
- Drive sustained usage by supporting merchants to process customer payments via the platform.
- Conduct follow-ups to reduce merchant dormancy and improve transaction volumes.
- Field Engagement & Training
- Conduct daily field visits based on approved work plans covering assigned branches as per rollout model.
- Train merchants and their staff/agents on the use of the digital payments platform and best practices for collections.
- Execute structured customer engagements using approved scripts to drive onboarding, activation, and transaction uptake.
- Performance Delivery (Targets & KPIs)
- Meet daily and weekly assigned targets on:
- Activated merchants (first transaction)
- New merchants onboarded
- Data Capture, Reporting & Compliance
- Capture and submit all required customer KYC, onboarding, and activity data accurately and on time.
- Provide daily and weekly performance reports (visits, onboarding, activations, issues).
- Escalate customer issues, operational risks, or reputational concerns promptly.
- Collect, record, store, and transmit all customer queries in the prescribed manner.
- Inform the client’s designated officers of all events that may impact the client’s reputation in a timely manner.
- Merchant Retention & Relationship Management
- Monitor merchant activity and proactively re-engage inactive/dormant merchants.
- Collect feedback from merchants to support continuous improvement of the product and onboarding processes.
- Support initiatives aimed at improving retention, churn, and usage rates.
- Collateral Management
- Collect and manage assigned customer collateral, issuing it to customers as prescribed.
- Return any unused collateral to the designated officers in a timely manner.
- Compliance & Code of Conduct
- Adhere to the client’s code of conduct at all times.
- Ensure compliance with KYC, data protection, and brand standards.
Qualification and Experience
Education
- Diploma or Bachelor’s degree (business-related preferred but not mandatory).
Experience
- Early-career candidates with 1–2 years’ experience.
- Experience in sales, field marketing, or agent network exposure is preferred.
- Familiarity with local trading environments (markets, MSMEs) within assigned branch locations.
Knowledge & Skills
- Basic understanding of digital payments, mobile money, or Paybill systems (preferred but not mandatory).
- Strong sales, persuasion, and customer engagement skills.
- Ability to conduct structured field visits and manage daily activity plans.
- Basic data capture and reporting skills (mobile tools, forms, simple Excel/Apps).
Interested and qualified applicants should submit their applications through the link below:
Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
To apply for this job please visit jobs.qsourcing.com.