USSU – Relationship Manager -RM -GM

by | May 20, 2026

  • Full Time
  • KAMPALA

 About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced RELATIONSHIPS MANAGER to work in Uganda.

Credit Department

Location: Kampala, Uganda

Reports to: Branch Manager

Supervises: None

Other Regular Relationships: Collections Manager, Risk and Compliance Manager and Finance Manager.

Job Summary

To build and preserve trusting relationships with Company’s customers through proper management of loans of various portfolios from sourcing and identification to disbursement of funds.

Main duties and Responsibilities

  • Identify, pitch to and onboard new clients to build portfolio.
  • Follow up repeat client for relationship management and referrals.
  • Develop plans for business development (as per insights from the credit team’s competitor analysis reports)
  • Review credit applications and communicate with customer if additional information is required
  • Request and review credit reports from the loan’s products, follow up and source required documentation from customers
  • Approve or decline credit applications in line with company guidelines
  • Use register and check list to manage application status (declined, approved, pending etc.)
  • Ensure that debts are paid in a timely manner
  • Meet collection targets set by the business
  • Identify changes in payment patterns and propose action to avert indebtedness
  • Follow up on outstanding payments by telephone, email & letter within agreed timelines
  • Send out monthly client statements/letters & regularly contacting customers to ensure all relevant debts are managed as necessary
  • Maintain accurate records of all outstanding debt retrieval activity (file all correspondences).
  • Resolve customer complaints quickly and effectively
  • Coordinate with Accounts Receivable and monitor all outstanding payments
  • Ensure customer information is correctly maintained
  • Ensure that all transactions are compliant with Company’s policies
  • Any other duties as may be allocated by your supervisor.

Competencies

Education  

  • Bachelor’s Degree in Economics, Banking and Finance or relevant field

Knowledge and Experience 

  • Customer relationship management
  • Experience of 2 – 4 years working in a sales environment
  • Experience working in a fastpaced environment

Skills  

  • Advanced proficiency in MS Excel, PowerPoint and Word
  • Excellent presentation
  • Good oral and written communication skills

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “USSU – Relationship Manager -RM -GM”

 Application Link:https://jobs.qsourcing.com/jobs/Careers/735362000016979001/USSU—Relationship-Manager–RM–GM?source=CareerSite

Note:
The deadline for applications is not later than 08:00 am Wednesday 27th May 2026.

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

To apply for this job please visit jobs.qsourcing.com.