Job Title Executive Director

Reports to Country Managing Director

Supervises Group/Unit Heads

Division Business Development

Sectors • CIBG • CBG

Job Summary

To manage the banks overall global relationship and to give overall direction and supervision of the bank business development strategies

Functions & Responsibilities

Formulation and implementation of Bank’s strategy

• Definition of marketing and sales strategies of Bank

• Development of Banking Products and Services

• Management and maintenance of existing customer relationships and development of new customer relationships

• Development and management of Business Development risk management framework

• Develop a customer management framework including customer insight driven marketing

• Development and implementing of efficient and effective customer service framework/ guidelines

• To liaise with Asset Management and ensure a good deposit mix so as to achieve maximum yield on funds

. • Perform other duties as may be assigned by the Country MD

Key Performance Indicators

• Major deals brokered

• Liability products

• Market share

• Customer penetration

• Multiple Products per Customer

• Revenue growth vs plan

• Liability generation

• Non-performing loans ratio

• Direct costs

• Customer satisfaction levels

Professional Requirements

A good first degree in any discipline.

Banking professional certification or Masters degree,

Professional Membership

IT certification and other professional qualification will be an added advantage

Minimum Experience

Minimum of 12 years relevant experience years and at least 6 years in management position with responsibility in business development and marketing units, relationship management, product management, marketing, and sales.

Skills / Competence

Requirements Required Knowledge, Skills and Abilities:

• Knowledge and understanding of the market

• Visibility of market relevance & networking ability

• Strong strategic orientation

• Excellent customer relationship development/management

• Good negotiation, problem-solving and conflict resolution

• Creative and innovative • Knowledge and understanding of consumer financial products

• Good product development and portfolio management capabilities Supervisory Skills

• General managerial/ administration

• Team building / conflict management

• Coaching • Leadership / Influencing

• Organization and coordination skills Generic Skills

• Initiative

• Entrepreneurship/ taking ownership

• Analytical Skills/ Problem solving

• Self-Management

Note:

Deadline for applications is not later than 5:00 pm, DECEMBER 14TH, 2022.

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION

To apply for this job please visit qsourcingservtec.applytojob.com.