Duties
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; queries and concerns.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Qualifications / Skills:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Education, Experience, and Requirements:
- Diploma holders or a University/college degree is an asset.
- Previous customer service experience is an added advantage.
To apply for this job please visit form.myjotform.com.
