About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the oil & gas industry, we are looking for competent, skilled, and experienced Shops Business Manager to work in Nairobi.

Job summary:

The main purpose of this position is to effectively manage the Service Station Convenience shops.
To ensure that each is run optimally in terms of product categories and range, turnover, and margin through proper stock (avoiding excess inventory and shortages), suppliers, and sales management.
The Shops Business Manager ensures that shop standards are adhered to, layout planograms, and merchandising as per set standards so as to maximize on sales at all times.


Profit Maximization

  • Monitor performance against the plan, taking appropriate action to maximize sales and profits and optimize stockholding.
  • Identify new business opportunities to grow sales and profitability
  • Deliver Cost-effective supply solutions to grow sales
  • Communicate trading issues and forecasts with proposed actions to Management, Stations Managers / Dealers.
  • Optimize shops’ revenue for the Company.

Range Building & Planning

  • Evaluate market and customer information in order to define product range by segment taking into account the suppliers’ leader in the respective categories.
  • Continuously monitor market activity through regular competitor shop visits in the area.
  • Analyse, each station’s results by category; define and implement improvement actions in liaison with the Territory Manager.
  • Agree and deliver promotional and marketing plans, optimizing sales and profits.
  • Negotiates the Commercial and promotional activities and the related budgets with the shop Suppliers.
  • Ensure optimal layout, Planogram, and merchandising for each shop.

Supplier Management

  • Negotiate partnerships, build and maintain effective working relationships with Shops suppliers.
  • Analyse suppliers’ delivery performance in conjunction with the station Manager/Dealer and take appropriate actions.
  • Measure product performance against agreed quality standards and take necessary action with suppliers.

Inventory Management

  • Manage intake of stocks in line with agreed stock levels, avoiding excess inventory and shortages.
  • Plan availability schedules for new and continuity products.
  • Monitor and manage the availability of stock by;
  1. Ensuring planned launch and replenishment dates are met through product planning
  2. Managing in-store stock levels to optimize stocking.
  3. By managing the FIFO aspect in the shop to avoid expiries.

Team Management

  • Ensure effective communication at all levels including communicating the company’s strategy in addition to operational priorities
  • Encourage an environment of open communication within the team and build effective cross-functional relationships.
  • Ensure the team at the shop adheres to the set code of conduct and guidelines for Dressing, Customer Service, and House Keeping

Health & Safety, County Compliance

  • Monitor and maintain compliance at all times with Health and Safety requirements as well as county licenses and permits.
  • Ensure food safety and hygiene is respected; strict selection of suppliers for consistent product quality.

Competitor Evaluation

  • Monthly competitor evaluation to check pricing and range offering in comparison with the nearby company shops.

Training & Onboarding

  • Participate in the onboarding of new shop staff
  • Responsible for training new shop dealers/managers
  • Responsible for the assessment of shop staff performance.


  1. Reporting. Prepare monthly Shops business progress reports.
  1. Maintenance- Ensure all the maintenance issues reported by the shops are handled to closure.
  2. Handover of premises- Ensure that the premise handover process is done in accordance with the signed agreement.
  3. Account opening- Timely opening of trading accounts for new partners and billing is in line with contractual terms contained in the license agreement/lease
  4. Security Deposit Refund-Timely refunding of partners’ security deposits on termination.
  5. Any other task assigned by management.


  1. Must be a holder of a bachelor’s degree in business or social science from a recognized university.
  2. A minimum of 3 years’ experience working in a retail environment.
  3. Good knowledge of convenience shops or experience in supermarket business
  4. Strong leadership and customer management abilities.
  5. Excellent communication and interpersonal skills
  6. Team leader of high integrity.
  7. Good presentation and negotiation skills
  8. Customer service-oriented with in-depth knowledge of basic business management processes.
  9. Analytic abilities and concern for financial performance.

Application procedure:

Interested and qualified applicants should submit their applications through the link below.


Only shortlisted applicants will be contacted.


To apply for this job please visit