JOB TITLE: CUSTOMER SERVICE AGENT
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the E-commerce industry, we are looking for a competent, skilled, and experienced Customer Service Agent to work in Nairobi.
Job Purpose:
Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including after-sales support.
FUNCTIONS/KEY RESULTS EXPECTED:
- Respond to customer inquiries by phone and online helpfully and promptly.
- Assist Selling processes for our customers and generate additional Sales
- Coordinate information with customers browsing our websites during store discovery, order, and checkout. Including sales support.
- Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
- Maintain a record of customer communications in CRM and other systems
- Ensure follow-up through emails, phone, or any required means.
- Maintain customer records
- Compile and distribute daily reports on customer products.
- Identify and report computer system incidents to the technical team and the relevant managers.
- Make recommendations to improve customer service and business processes and systems.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Diploma/Bachelor’s degree in a business-related course
- 2-3 years of experience working with customer support
- Fluency in Luganda is a must or fluency in any other Uganda’s local languages.
- Good communication skills on the telephone and in person.
- Friendly and helpful interpersonal style.
- Ability to stay calm when customers are stressed or upset.
- Good Computer skills.
- Attention to detail
- High level of integrity
- The client offers 24 hours customer service. Agents are expected to work on agreed shifts.
Application procedure:
Interested and qualified applicants should submit their applications through the link
https://qsourcingservtec.applytojob.com/apply/gvyfdn6kc2/QSSKMJCSACUSTOMER-SERVICE-AGENT
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
To apply for this job please visit qsourcingservtec.applytojob.com.
