About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Last Mile/Delivery Associate to work in Nairobi.

Job Role Description

Our client in the retail industry is looking for a Last Mile/Delivery Associate who will be responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, marketplace, etc.

Roles and responsibilities

Assets Responsibilities

  • Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
  • Contribute to the development of detailed processes, quality control measures, and KPI’s for a seamless and effective last-mile operation.
  • Review daily reporting for all internal/external customers to assess performance and full order management.
  • Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
  • Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
  • Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
  • Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
  • Ensure compliance that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise Responsibilities

  • Coordinate last mile resources as per the forecast provided by the different business units.
  • Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites.
  • Participate in the daily team meetings and provide inputs for operational enhancements.
  • Support and track both home deliveries and returns to/from stores/DC/suppliers

Qualifications and Skills required.

  1. Bachelor’s degree in E- Commerce or Business Administration
  2. 2 years of professional work experience working in logistics and supply chain
  3. E-commerce Fulfillment and Last Mile Experience
  4. Commercial knowledge is preferred
  5. English (Full professional proficiency – Required)

Functional/Technical competencies

  1. Problem-solving skills and detailed oriented.
  2. Analytical skills, trouble-shooting skills; planning, and organizational skills
  3. Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
  4. Communication and Interpersonal skills

Interested and qualified applicants should submit their applications through the link below.


Only shortlisted applicants will be contacted.



To apply for this job please visit