Reports to: Department Head

Location: Nairobi

  • The Section Manager is responsible for implementing quality, range and freshness standards of offered goods to attract customers in order to achieve the set sales targets. The role holder is also responsible for exceptional customer service is delivered within the section.


Store Strategy Development and Implementation

  • Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage
  • Negotiate internal promotions with suppliers to enforce the image of discount inside the section
  • Oversee the establishment of a competitive assortment offer
  • Stay informed about competition activities in the store’s catchment’s area and take necessary measures

Commercial Performance

  • Oversee commercial policy agreed for the store pricing
  • Ensure the proper conservation, utilization and profitability of the department’s assets
  • Oversee the products assortment in the section
  • Support comparative studies within section that can contribute to the efficiency of the commercial concepts

Merchandise and Stock Management

  • Provide inputs on the price image and freshness image
  • Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
  • Oversee initiatives to ensure lowest waste and shrinkage ratio
  • Control orders and follow up on deliveries
  • Control the display of new products while maintaining Plano-gram
  • Control merchandisers’ attendance and performance

Store Service Functions

  • Enforce safety, health and security rules as per internal standards and external rules and regulations
  • Ensure the implementation of the security and hygiene procedures for assets and employees in the section
  • Ensure the team is delivering excellent customer service when answering questions and promoting sales
  • Enforce the application and protection of company’s “Know-How”
  • Attend to customers when they need support and offer solutions
  • Manage and control displays and ensure correct pricing is implemented at all times

Human Capital Responsibilities

  • Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
  • Apply and follow our client’s Retail’s Human Capital corporate policies and relevant procedures and instructions
  • Provide training and feedback to direct reportees when required
  • Develop employee schedule for staff members in team


  1. Diploma in Commerce or Finance
  2. 2+ years in Retail Business, 1+ year in an operations supervisory role
  3. Communication and presentation skills
  4. Customer service orientation
  5. Time management

Application procedure:

Interested and qualified applicants should submit their applications through the link below.

Only shortlisted applicants will be contacted. Q-Sourcing Servtec is an equal opportunity employer. Any solicitation will lead to disqualification

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