About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced Shop Attendant to work in Nairobi.

Job summary:

Reporting to the shop manager, the shop attendant is a person who should have a friendly and engaging personality, is Comfortable working with members of the public. He/she Should have a confident manner.Among others,Must be helpful and polite,physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.He/she should have comprehensive understanding of the area of sales i.e. retail, Fast Moving Consumer Goods, etc. To add, he/she should be able to work as part of a sales team, he/she should have Knowledge of inventory techniques. Lastly, he/she should be of a smart appearance and articulate.

Key Responsibilities and Accountabilities:

Customer service

  • Greet customers who enter the shop with a smile
  • Assist customers in locating the products and merchandize they need.
  • Assist customers in packing and cart wheeling of their merchandize up to the exit point or to the car park.
  • Assist customers in obtaining and paying off their bills at the counter.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the supervisor.
  • Giving advice and guidance on product selection to customers.
  • Responsible dealing with customer complaints.

Profit Maximisation

  • Monitor performance against plan, taking appropriate action to maximize sales and profit and reduce stockholding whilst increasing stock turn.
  • Identify new business opportunities to grow sales and profitability
  • Keeping up to date with special promotions and putting up displays.
  • Deliver cost effective supply solutions and achieve maximum full price sales and planned margin

 Range Building and Planning

  • Evaluate market and customer information together with historical data and forward trends to develop the department’s phased plans
  • Manage product trialing activity with the Buyer
  • Continuously monitor market activity, through regular competitor shop visits in the area.
  • Gathering market intelligence from a wide variety of sources and store visits
  • Agree and deliver promotional and marketing plans, optimizing sales and profit

Inventory/Commitment Management

  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
  • Attaching price tags to merchandise on the shop floor.
  • Exploit use of ratio packs, identifying methods of replenishment which are more cost effective
  • Development of new stock/product packages

Team Management

  • Ensure effective communication at all levels, to include communicating the Company/shop/Departmental strategy in addition to operational priorities
  • Encourage an environment of open communication within the team and the building of effective cross functional relationships.

Health & Safety

  • Monitor and maintain compliance at all time with health and safety requirements

Any other

  • Provide assistance to shop managers and organizers.
  • Perform shop assistance duties in maintaining and running a shop.
  • Handle shop keys and deposit in a safekeeping locker.
  • Perform opening and closing of shop on time.
  • Managing transactions with customers using cash registers/POS
  • Scanning goods and ensuring pricing is accurate
  • Collecting payments whether in cash or credit when need be.
  • Any other duty given by the supervisor.


  1. AT least certificate in business related field
  2. Minimum 3 years of experience in a similar role
  3. Retail experience needed
  4. Detail-oriented and highly safety-conscious
  5. Ability to work under pressure
  6. Excellent oral and written communication skills

 Application procedure:

Interested and qualified applicants should submit their applications through the link below.


Only shortlisted applicants will be contacted.



To apply for this job please visit