JOB TITLE: CUSTOMER SERVICE AGENT
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Agent.
Provide excellent support and assistance to customers so that they are completely satisfied with the service and are delighted to use the product.
FUNCTIONS/KEY RESULTS EXPECTED:
- Respond to customer inquiries in person, by phone, and online helpfully and promptly.
- Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
- Maintain a record of customer communications in CRM and other systems
- Acknowledge and resolve customer complaints.
- Process orders, customer applications, and requests.
- Maintain customer records
- Compile and distribute daily reports on customer product and credit usage.
- Perform customer follow-up to ensure that they are enjoying the product.
- Identify and report computer system incidents to the technical team and the relevant managers.
- Make recommendations to improve customer service and business processes and systems.
- Prepare schedules for customer visits by technicians and sales representatives as required.
KEY CAPABILITIES AND EDUCATION:
- At least a diploma in a business-related course/ a Bachelor’s degree is an added advantage.
- Good communication skills on the telephone and in person.
- Friendly and helpful interpersonal style.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Fluent in English and Kiswahili.
- The client offers 24 hours customer service. Agents are expected to work agreed shifts.
- Attention to detail
Previous Relevant Work Experience
- Experience working with customer support
Interested and qualified applicants should submit their applications through the link
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
To apply for this job please visit qsourcingservtec.applytojob.com.